Custom Orders Policy

Custom Order Policy

What qualifies as a Custom Order

A Custom Order refers to an item already offered in my shop that is made:

*in a different colour

*in a different colour combination

*with minor adjustment only(no redesign)

The original design and structure remain the same.

Pricing & Payment

Custom Order pricing is discussed and agreed upon before purchase
Pricing may include- full cost of yarn and materials purchased for the order and additional charges for materials that may not be reusable due to custom nature
The Final price is confirmed in writing(Shopify messages, email, or Instagram DM)
Full payment is required before production begins
Orders will not be started or shipped until payment is received in full

Production Time

*Custom orders are made to order

*Processing time is 2 to 4 weeks from the date of full payment

*Processing time does not include shipping time

Changes and Cancellations

*Once Production has started, no changes, cancellations, or refunds are accepted

*Requests for changes after work has begun may be declined or required and additional fee

Refunds & Returns

Due to personalised nature of custom orders:

Handmade Disclaimer

All items are handmade; slight variation in colour, size, or stitching are normal
Colours may vary slightly due to screen settings

Shipping Policy

Shipping costs are not included in the item price
Shipping is calculated after the item is completed, based on final weight and destination
The shipping amount will be communicated before dispatch
Orders will ship only after the shipping cost is paid

Agreement

By placing a custom order, the customer confirms they have read and agreed to this policy.